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Main Office
Schnellmark 30
D-23556 Luebeck
Germany

Tel: +49-40-9999-999-0

Satellite Office
777 Brickell Av
33131 Miami
Florida, USA

Tel: +1-786-585-6517

Satellite Office
PO Box 1256
UK-LU19FJ Luton
United Kingdom

Tel: +44-1234-381-679

Satellite Office
Calle Jose Zapater 8
ES-03400 Villena
Alicante, Spain

Tel: +34-603-414-982

Satellite Office
Puri Rasa Villa Jl. Raya Mas 10
Sukawati Kabupaten Gianyar
ID-80582 Bali, Indonesia

Tel: +49-16341067-10

Satellite Office
#534 Calle 80
97000 Mérida, Yucatán
Mexico

Tel: +1-786-585-6517


+- Sales


+- Q: What products and services does b2b-aero.com offer?
Capabilities (Repair Capability database)
  • Sourcing
  • Listing (Marketing & Sales)
  • RFQ/ Quotation management

Inventory (Surplus, Spares, Packages, AC, Engines database)
  • Sourcing
  • Listing (Marketing & Sales)
  • RFQ/ Quotation management

ORDER MANAGEMENT (Spares and Repair EDI)
  • MRO-Tracker - Repair Order Tracking , Monitoring, Management
  • PRO-Tracker - Spares Order Tracking , Monitoring, Management
  • ILM-Tracker – manage pooled component contracts
  • Reporting and automated distribution of customized Status Report
  • Data evaluations (TAT, scrap, …)
  • Supplier performance measurement
  • Controlling & analysis of KPIs’

PMA - CROSS REFERENCE
  • Find PMA parts used in the repair of Next Higher Assembly (NHA) numbers

AUDIT MANAGER
  • Supplier audits made simple – send, track and archive all supplier audits
  • Automate and streamline supplier audits

TRANSPORTATION & LOGISTICS
  • AWB Tracking
  • Freight Forwarder Integration

ACCOUNTING
  • E-Invoicing
  • Automate and streamline the "manual & costly" paper based invoicing process

NETWORKING
  • MyAeroNet Professional Business Network
  • The first, and only, professional MRO network and marketing platform

EDI SERVICES AND SYSTEM INTEGRATION
  • Connectivity with your business partners (EDI or Non-EDI)
  • Supports Spec 2K or any other format and transfer protocol
  • Development and implementation of customized database & data management solutions
+- Q: How much does a b2b-aero.com membership or product subscription cost?
A: Prices for the different b2b-aero.com products and services are calculated on a case-by-case basis, depending on the product or service selected, the implementation complexity, company size, number of facilities, etc. Please contact us for details.


+- Customer Support


+- Q: I forgot my password, what should I do?
A: In order to reset your password simply go to the following page and type in your email-address. Then click on the button "RESET MY PASSWORD" and a new password will be sent to your email-address.
https://www.oneaero-mro.com/account/forgotPassword
+- Q: How can I add users to my facility?
A: You can create a new account in our system on your own.
Simply go to the website https://www.oneaero-mro.com/registration/ and follow the steps. The registration needs to be validated by our support team. It might take 1 business day until the new user is validated.

If you have a long list of new users you can also send us the contact details (support@b2b-aero.com) and we will create the new contacts in our system for you.
+- Q: How can I remove users from my facility?
A: If you want to remove Users from our website, please open a ticket.
In Order to do this, please scroll to the top of this Page, there you will find a Textbox.
Please send us the Firstname, Lastname and the Email address of each user you want to have deleted.
+- Q: How can I edit the facility profile?
A: In order to update the profile of your facility just go click this link.
Please note that you have to be a facility administrator to update the facility profile.
If you require the permission, please open a Ticket.
In Order to do this, please scroll to the top of this Page, there you will find a Textbox.

+- Q: How can I connect with other people?
A: Please Login to your b2b-aero.com Account.
On the top right corner, please search for the person you want to get connected to.
The MRO Search page will now be displayed.
Please click on the count right next to People, this button is listed at the "Directory" Section on this page.
A list of all persons which match the criteria you searched for will be displayed.
Here you have to search the person you were looking for.
Go through the list until you’ve found the person you were looking for.
Within the little profile field you will find a little button named "Connect" please click on it to get connected to this person.
If this button is replaced by the "Groups" button, you are already connected to this person.


Connect With People
+- Q: How can I follow a company?
A: Please Login to your b2b-aero.com Account.
On the top right corner, please search for the facility you want to follow.
The MRO Search page will now be displayed.
Please click on the count right next to Facilities, this button is listed at the "Directory" Section on this page.
A list of all facilities which match the criteria you searched for will be displayed.
Here you have to search the facility you were looking for.
On the right side of the entry you will find a blue button with a little cross inside, please click on it to follow this facility.
If this button contains a minus instead of a plus, you are already following this facility.

Follow A Company
+- Q: How can I unsubscribe from the newsletter?
A: You can unsubscribe from our Newsletter by clicking on "here" at the bottom of the newsletter where it states "To unsubscribe click here"


+- Technical


+- Q: What are the system requirements of b2b-aero.com?
A: b2b-aero.com requires the following:
  • Google Chrome, Internet Explorer 8.0+, Netscape 7+, FireFox 3.6+ or other browsers that supports Cascading Style Sheets (CSS), JavaScript or ECMA Script (Opera and Safari also work)
  • A 1280x1024 pixel or greater screen is recommended
  • An Internet connection
+- Q: What files / formats can be uploaded?
MESSAGE FORMATS
    We are able to manage any message format, including e.g.
  • SPEC 2000/SITA
  • EDI Fact
  • XML
    • … just to name a few.

TRANSFER PROTOCOLS
    We are supporting any protocol, including
  • HTTPS
  • SMTP
  • SFTP (FTPS)
    • … just to name a few.

INTEGRATION OPTIONS
  • manual online data entry / web user interface
  • customized file transfer
  • real EDI integration ( machine/ERP to machine/ERP)
    • We are compliant with ATA Spec 2000 or any other EDI data exchange standard or specification. With a one-time-implementation effort we can "connect" any backend ERP system with another, regardless of the IT infrastructure, knowledge or interfaces already installed and we are supporting data exchange projects between EDI or Non-EDI trading partners.



+- Financial


+- Q: How can I pay invoices?
A: Payment can be made by wire, check or credit card:

Bank details for wire payments:
Account Name b2b-aero.com GmbH
IBAN DE77 2005 0550 1262 1223 91
SWIFT HASPDEHHXXX
Account Number 1262-122391
BLZ (ATA) 20050550
Bank Hamburger Sparkasse
Street Adolphsplatz 1
ZIP/City D-20457 Hamburg


Make checks payable to b2b-aero.com GmbH and send to the following address:

b2b-aero.com GmbH
Schnellmark 30
23556 Luebeck
Germany


Authorization forms for credit card payment:
American Express
Vias and Mastercard
We accept VISA, MasterCard and American Express Cards. Please note that for VISA and MasterCard you can chose between Euro and US$ payments. For American Express only payments in Euro are possible. Please email the form, once you have completed it, to invoices@b2b-aero.com
+- Q: What is the SWIFT Code?
A: The SWIFT Code is SWIFT: HASPDEHHXXX
+- Q: How can I pay by Credit Card?
A: Please use one of the following Credit Card Authorization Forms:

American Express
Visa and Mastercard
We accept VISA, MasterCard and American Express Cards. Please note that for VISA and MasterCard you can chose between Euro and US$ payments. For American Express only payments in Euro are possible.
Please email the form, once you have completed it, to invoices@b2b-aero.com


+- Inventory


+- Q: What is Inventory?
A: Inventory is an online MRO marketplace which allows you to buy and sell aviation related materials. It is a safe place to source parts suppliers, find new trading partners and a great platform to increase brand awareness.
+- Q: How do I set up an account?
A: To start promoting your sales activities, just send us by email your stock listing in Excel format to inventory@b2b-aero.com or upload it directly following the instructions (see next question).
+- Q: What data needs to be included in the inventory list?
A: Part Number, Description, Condition and Quantity are required fields even though only the first one is mandatory. If you have any additional data (Alternate Part Number, Serial Number, Manufacturer, Traceable, etc.) please include it as well.
+- Q: What can I sell or buy?
A: On one hand you can sell parts and components under Inventory, on the other hand aircraft, engines and APUs under AeroMarket.
+- Q: How can I upload/update my inventory list?
A: For parts and components, the upload/update process is quite simple:
  • Hover your cursor over "Inventory" in the main menu.
  • Click on "Upload & Admin" in the Inventory drop-down menu.
  • Select one or several RFQ recipients (only required for the first upload or in case of a modification needed – data will be saved afterwards).
  • Click on "Upload Excel" to upload an Excel file containing all your parts for sale (this option will overwrite your current stock list).
  • Check or uncheck the box "CC Me?" if you wish to receive or not an upload notification.
  • Click on upload to submit your file.
  • A table with the first 100 rows will appear: select the corresponding tag in the drop-down menu for each column you want to import and submit.
In case you are having troubles uploading/updating your inventory listing, you can either contact us by email or send us your Excel file to inventory@b2b-aero.com and we will upload it on your behalf.



+- Q: Is it possible to automate the upload/update process?
A: There are different ways to automate the upload/update process. Just send us an email to inventory@b2b-aero.com to further discuss the available options and implement the one that fits your company better.
+- Q: What is the subscription cost?
A: There is no subscription cost at the moment: both selling and procurement processes are free of charge for the first 6 months.
+- Q: Is there a fee per user?
A: There is no fee per user: each facility can have an unlimited number of users completely free of charge.
+- Q: Is there a cap on the number of searches a user can perform?
A: There is no cap on searching activities, it is completely unlimited.
+- Q: How do I search parts or components?
A: There are two ways to search for parts and/or components: either through the portal search tool or the inventory listing tool.
Portal search tool:
  • Go over the search bar in the main menu.
  • Start typing in or copy/paste your part number or part description.
  • Result suggestions will automatically appear in a drop-down menu. You can either select the part number you are searching for (if already listed) or keep typing in for a more accurate search.


Inventory listing tool:
  • Hover your cursor over "Inventory" in the main menu.
  • Click on "Search PNs" in the Inventory drop-down menu.
  • Select "Search PNs" for a single part number or "MegaSearch" for several part numbers search.
  • Type in or copy/paste your part number(s) or part description and submit.
+- Q: How do I send RFQs?
A: You can send RFQs to a single supplier or several suppliers at the same time. In the search results page (please consult previous question How do I search parts or components? for more information), check or uncheck the box on the left of each supplier facility name. Once your selection is done, go down the supplier list, enter a comment (optional) and click on "Send RFQ". Your RFQs will appear under the Quote-Inbox with the status "Not Quoted" until you receive quotes and the status "Won’t Quote" or "Quoted" once you have received them.

+- Q: How do I quote?
A: You can send quotes from your RFQ inbox:
  • Hover your cursor over "Inventory" in the main menu.
  • Click on "RFQ-Inbox" in the drop-down menu: a list of your received RFQs will appear in a table format with different status such as "Not Quoted", "Won’t Quote" and "Quoted".
  • Click on "Select Option" and choose either "Send Quote" (fill in the form) or "Won’t Quote".
+- Q: Can I monitor how many users have viewed my ads?
A: You can monitor the search and RFQ activities on your inventory listing by part number or customer:
  • Hover your cursor over "Inventory" in the main menu.
  • Click on "Statistics" in the drop-down menu.
  • Click over the result numbers to have a more detailed view.
  • Select the filters to narrow down your statistics at your convenience.


+- Capabilities


+- Q: What is Capabilities?
A: Capabilities is an online capability database offering accurate repair data such as part number, description, ATA Chapter, applicability as well as average test, repair and overhaul prices and TAT. It is a safe place to source repair suppliers and promote your MRO activities.
+- Q: How do I set up an account?
A: To start promoting your repair activities, just send us by email your capability listing in Excel format to capabilities@b2b-aero.com, together with a copy of your Air Agency Certificates.
+- Q: What data needs to be included in the capability list?
A: Part Number, Description and Manufacturer are required fields even though only the first one is mandatory. If you have any additional data (ATA Chapter, Aircraft Applicability, etc.) please include it as well.
+- Q: How can I upload/update my capability list?
A: The upload/update process is quite simple:
  • Hover your cursor over "Capabilities" in the main menu.
  • Click on "Upload & Admin" in the drop-down menu.
  • Select one or several RFQ recipients (only required for the first upload or in case of a modification needed – data will be saved afterwards).
  • Choose among the different upload options:
    • Click on "Upload Excel" to upload an Excel file containing all your capabilities (this option will overwrite your current listing).
    • Click on "Add P/N" to type in new capabilities manually (this option will add items to your current listing).
    • Click on "Copy from Excel" to copy and paste from an Excel spreadsheet (this option will add items to your current listing).
  • Check or uncheck the box "CC Me?" if you wish to receive or not an upload notification.
  • Click on upload to submit your file/new capabilities.
  • For "Upload Excel" only: a table with the first 100 rows will appear: select the corresponding tag in the drop-down menu for each column you want to import and submit.
In case you are having troubles uploading/updating your capability listing, you can either contact us by email or send us your Excel file to capabilities@b2b-aero.com and we will upload it on your behalf.

+- Q: Is it possible to automate the upload/update process?
A: There are different ways to automate the upload/update process. Just send us an email to capabilities@b2b-aero.com to further discuss the available options and implement the one that fits your company better.
+- Q: What is the subscription cost?
A: There is no subscription cost to search capabilities and send RFQs: the procurement process is completely free of charge.
To list capabilities, the first 12 months are free of charge in order to allow you to test and evaluate our tool. Afterwards, the subscription cost will be defined by the number of capabilities listed. Please send an email to capabilities@b2b-aero.com to further discuss our pricing policy.
+- Q: Is there a fee per user?
A: There is no fee per user: each facility can have an unlimited number of users completely free of charge.
+- Q: Is there a cap on the number of searches a user can perform?
A: There is no cap on searching activities, it is completely unlimited.
+- Q: How many repair capabilities are listed on b2b-aero.com?
A: Over 5 million capabilities are currently listed on our portal.
+- Q: How do I search repair capabilities?
A: There are two ways to search for repair capabilities: either through the portal search tool or the capability listing tool.



Portal search tool:
  • Go over the search bar in the main menu.
  • Start typing in or copy/paste your part number or part description.
  • Result suggestions will automatically appear in a drop-down menu. You can either select the part number you are searching for (if already listed) or keep typing in for a more accurate search.


Capability listing tool:
  • Hover your cursor over "Capabilities" in the main menu.
  • Click on "Search PNs" in the drop-down menu.
  • Select "Search PNs" for a single part number or "MegaSearch" for several part numbers search.
  • Type in or copy/paste your part number(s) or part description and submit.
+- Q: How do I send RFQs?
A: You can send RFQs to a single supplier or several suppliers at the same time. In the search results page (please consult previous question How do I search repair capabilities? for more information), check or uncheck the box on the left of each repair station name. Once your selection is done, go down the supplier list, enter a comment (optional) and click on "Send RFQ". Your RFQs will appear under the Quote-Inbox with the status "Not Quoted" until you receive quotes and the status "Won’t Quote" or "Quoted" once you have received them.

+- Q: How do I quote?
A: You can send quotes from your RFQ inbox:
  • Hover your cursor over "Capabilities" in the main menu.
  • Click on "RFQ-Inbox" in the drop-down menu: a list of your received RFQs will appear in a table format with different status such as "Not Quoted", "Won’t Quote" and "Quoted".
  • Click on "Select Option" and choose either "Create Quote" (fill in the form) or "Won’t Quote".
The customer will receive your quote by email and via our tool. You can quote a RFQ at any time, even if previously set as "Won’t Quote". Please note: the faster you quote via our tool, the better your response rate.

+- Q: Can I monitor how many users have viewed my capabilities?
A: You can monitor the search and RFQ activities on your capability listing by part number, period or customer and even export the report in Excel format:
  • Hover your cursor over "Capabilities" in the main menu.
  • Click on "Statistics" in the drop-down menu.
  • Select the filters to narrow down your statistics at your convenience.
  • Click over the result numbers to have a more detailed view.
+- Q: How accurate is the industry average price information in the search results?
A: The industry average prices are based on data collection from the quotes sent via our tool. They are therefore automatically updated on a daily basis, providing average prices and market trends.
+- Q: If I send out an RFQ, how likely am I to get a response?
A: It is quite impossible to provide an accurate answer since we can only monitor the online activities. On average, 50% of the RFQs sent via our tool receive quotes via our tool. Some suppliers quote directly by email or phone call to create or strengthen their commercial relationship with their prospects or customers, which we cannot monitor unfortunately.